For Immediate Emergency Support Call: US/Canada +1 (888) 277-9320 / International +1 (502) 410-2922
Billing Assistance

For security purposes, you must be the billing contact or credit card holder for the account in question to receive billing assistance.

How to Obtain Billing Assistance
Manage Your Account Online

The fastest way to manage your account is online. By logging into your account you can:

Answers By Email

Have a question about a charge? If you've already reviewed your account online and still need more information regarding a charge or anything else related to the billing of your account you can contact us by email and we will be happy to help.

Once you are logged in to your account you can send an email from the customer service interface to get the answers you need. By sending the e-mail from the CSI all the necessary account details will be forwarded along with your question for expedited processing.

Telephone Assistance

If you need to contact the biling department by phone for a reason other than to update your credit card details or request invoices and statements you can reach us at:

US and Canada


Telephone assistance is available 9:00am - 4:00pm CST Monday - Friday.

Payment Methods accepts the following credit cards:

Payment by check and wire transfer are accepted for quarterly, semi-annual and annual billing cycles only. Checks are not accepted for monthly billing cycles.