If you wish to cancel your account, you must use our online cancellation request form by logging onto your account. Your IP address is recorded for security purposes.
Only the domain name owner or billing contact/credit card holder may cancel an account. Cancellations are effective upon the date specified by the authorized contact. Please pay close attention to the cancellation date as this will be the effective date of your cancellation.
Dedicated server and Virtual Server accounts are not eligible for a refund of setup fees and must provide 30 day advance notice for cancellations.
Partial month's are not prorated. You will be charged for the full current months hosting. Semi-annual and annual prepay customers are liable for setup fees upon early cancellation. Prepayments for licensing fees are non refundable.
Monthly Accounts: Cancellations will be processed at the end of the current monthly billing cycle, prior to the next month's billing.
Quarterly Accounts: Cancellations will be processed at the end of the month only, prior to the next month's billing. A refund will be issued for the remaining balance, less any outstanding charges owed.
Semi-Annual Accounts and Annual Accounts: Because these billing cycles receive a discount, refunds will be calculated based upon the amount of time the service was in use, that period of time will then be charged at the normal monthly rate. The refund will be calculated by multiplying the number of months hosted by the monthly rate and deducting that amount from the annual prepaid amount. The balance will be refunded to you less any outstanding charges or fees owed. Annual and semi-annual discounts will not be applied to early cancellations. The setup fee will be charged to your account unless you have completed a previous billing cycle of the same period.
All Accounts: Payments rendered by credit card will be refunded by crediting the credit card account used to make the payment within 30 days after receipt of cancellation. Payments tendered via check, cash, money order or bank wire transfer will be refunded by check within 60 days after receipt of cancellation. Payments rendered by credit card that cannot be refunded by credit card will be refunded by check less a $25 processing fee.
It is your responsibility to ensure that we have received your request for cancellation. Claims of cancellation requests having been submitted but not received by our system will not be honored. Cancellation requests via email are not valid. To ensure cancellation dates we recommend logging into our customer service interface for verification or by calling us to ensure we have received your cancellation request.